Self-Serve Support

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You can scan a document and save it in PDF format using one of the following methods:

USING P APERPORT SE (Windows Users)

1. Open PaperPort:

- Windows 7 and earlier: Click Start => (All) Programs => ScanSoft/Nuance PaperPort => PaperPort.

- Windows 8 or 8.1 Users: Click the PaperPort tile from the Start screen.

2. If the Scan or Get Photo pane is not already displayed on the left side of the screen, click Scan Settings. The Scan panel should then appear.

3. Under the scanner section click SELECT.

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4. Ensure that TWAIN has a check next to it and from the list of available scanners choose the TWAIN driver for your model brother machine. (ex: TWAIN: TW - BROTHER XXX-XXXX)

5. Click OK. Your scanner should now be listed under the scanner section of the scan panel.

6. Under Select a Profile you can choose from several pre-configured scanning profiles.

7. Click the Settings button.

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8. Click the Output tab.

9. From the File Type dropdown, choose PDF Image (*pdf).

10. Click OK.

11. If you would like to adjust the settings for the scan, place a check next to Display Scanner Dialog Box.

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12. If you would like additional options once the scan is complete, leave a check next to Show Capture Assistant.

13. Place the document you wish to scan in the automatic document feeder or on the scanner glass depending on your model machine. And click SCAN.

14. If the Scanner Setup dialog box appears, you may adjust the scan settings, then click OK or SCAN depending on the driver you selected.

15. When the scanning is complete, you may need to click CANCEL. You will be prompted with the following options:

- Scan More Pages: Select this option if you wish to add additional pages to this scan job.

- Scan Other Side : Select this option to perform a manual duplex scan of documents with images on both sides of a page.

- Done : Select this option if you are finished scanning.

16. When you are finished scanning you will be taken to the PaperPort Desktop and the scanned document should appear.

Click here for instructions on how to use the ControlCenter4 in Home Mode. Ensure that you choose PDF when configuring your scan settings.

Advanced Mode Users:

1. Open the ControlCenter4:

Windows 7 or earlier: Click Start => (All) Programs => Brother => XXX-XXXX => ControlCenter4. The ControlCenter4 application will be loaded in the Task Tray near the system clock.

Windows 8, 8.1 or 10:

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a. Click Brother Utilities.

b. Click the dropdown list to select your model if it is not already selected.

c. Click Scan.

d. Click ControlCenter4.

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2. Depending on how you intend to scan, browse to:

- Scanning within the Software: Configuration => Button Settings => Scan .

- Scanning from the button: Configuration => Button Settings => Device Settings => Device Scan Settings.

3. Select the desired Scan Type or the corresponding tab.

4. Select PDF as your file type and click OK or APPLY => OK.

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5. Place the document to be scanned on the scanner Flatbed or into the Automatic Document Feeder (ADF), depending on the model of your machine.

6. If you want to scan using the ControlCenter software:

  1. Click SCAN and choose the type of scan you would like to complete. The choices are IMAGE, OCR, E-MAIL, FILE.
  1. The document will now scan.

7. If you want to scan using the Scan key on the Brother machine:

  1. Press the SCAN key on the Brother machine.
  1. Press the UP OR DOWN ARROW Key to select Scan to PC and press OK.
  1. Press the UP OR DOWN ARROW Key to select your desired scan type: ( IMAGE, OCR, E-MAIL, FILE) and press OK.
  1. For network users only:

- If multiple network computer names appear, press the UP OR DOWN ARROW Key to select the destination PC that you want to receive the scan and press OK.

- If the LCD prompts you to enter a PIN, enter the 4-digit PIN for the destination PC and press OK.

  1. Press START to begin the process. The document will now scan.

1. Open the ControlCenter.

2. Click on Configuration => Scan => and choose your desired scan type: ( IMAGE, OCR, E-MAIL, FILE) . The Scan to configuration window will appear.

3. The Software Button tab configures the Scan to Image button within the ControlCenter software interface. The Device Button tab configures the Scan to Image key on the Brother machine. Choose the tab you want to configure.

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4. Select PDF as your file type and click OK.

5. Place the document to be scanned on the scanner Flatbed or into the Automatic Document Feeder (ADF), depending on the model of your machine.

6. If you want to scan using the ControlCenter software:

  1. Click SCAN and choose the type of scan you would like to complete. The choices are IMAGE, OCR, E-MAIL, FILE.
  1. The document will now scan.

7. If you want to scan using the Scan key on the Brother machine:

  1. Press the SCAN key on the Brother machine.
  1. Press the UP OR DOWN ARROW Key to select Scan to PC and press OK.
  1. Press the UP OR DOWN ARROW Key to select your desired scan type: ( IMAGE, OCR, E-MAIL, FILE) and press OK.
  1. For network users only:

- If multiple network computer names appear, press the UP OR DOWN ARROW Key to select the destination PC that you want to receive the scan and press OK.

- If the LCD prompts you to enter a PIN, enter the 4-digit PIN for the destination PC and press OK.

  1. Press START to begin the process. The document will now scan.